Contact
Answers to the usual questions, and a real person when they’re not enough.
Recording
Where should I put the phone?
Flat on the table, in the middle, screen up. Keep it away from laptops’ fans and the coffee machine. Results depend on the room, distance from the phone, background noise and overlapping voices.
Is there a limit on how long I can record?
No, on any plan. Long recordings take longer to transcribe on the phone.
Do I need permission to record people?
Tell the room you are recording and get everyone’s agreement first. The law differs from place to place, and in many places recording without consent is an offence. That responsibility is yours, not the app’s.
Transcripts and minutes
How accurate is it?
Transcription and speaker separation can make mistakes. Play back the recording, correct the text and speaker names, and review your minutes before sharing. We do not currently publish accuracy benchmarks.
It mixed up two speakers. What do I do?
Next time, answer “How many people spoke?” before transcribing; the number helps guide speaker separation. For this meeting, open Speakers to merge or split voices, or select part of a line and give it to the right person.
Which languages does it understand?
The app supports transcription in multiple languages. Enable English translation to add an English version alongside the original transcript. Results vary by language and recording quality. On-device translation is into English only.
Plans and purchases
How do I restore a purchase on a new phone?
Open Plans in the app and tap Restore purchases, using the same App Store or Google Play account you bought with. Pro and Max also follow your AuralMinutes account when you sign in.
How do I cancel or get a refund?
Subscriptions are billed by Apple or Google, so cancellations and refunds go through them: on iPhone, Settings, your name, Subscriptions; on Android, Google Play, Payments & subscriptions.
Your data
Where are my recordings kept?
On your phone, in the app’s private storage. If you choose a recovery folder, a copy of each meeting is also saved there, and if that folder syncs to iCloud Drive or Google Drive, those services hold the copy.
Will I lose my meetings if I delete the app?
Deleting the app removes its private storage. Meetings saved to a recovery folder, or exported as project files, come back when you reinstall and choose that folder again.
How do I delete my account?
In the app: Settings, Account, Delete account. More about deleting your account.